Exchanges and Returns
RETURN ADDRESS:
Mountain Alpha
21700 Rickard Rd
Bend, Oregon 97702
EXCHANGE POLICY:
If a product does not fit or is defective, it can be returned for exchange or store credit if in new, not used condition.
EXCHANGE / RETURN INSTRUCTIONS: Write a note on the packing slip provided with the items and send it back to the address above. Once we receive the item(s) your order will be processed immediately.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Items returned are the responsibility of the buyer until received by Mountain Alpha.
Any question, never hesitate to contact us sales@mountainalpha.com
We do not allow returns to be processed 30 days after delivery.
REFUNDS:
Due to the limited number of items on some of the designs, all items, once sold and delivered will not be available for a refund. We are more than happy however to exchange that item or issue store credit as outlined above. Shipping and handling fees are separate charges.
Mountain Alpha
21700 Rickard Rd
Bend, Oregon 97702
EXCHANGE POLICY:
If a product does not fit or is defective, it can be returned for exchange or store credit if in new, not used condition.
EXCHANGE / RETURN INSTRUCTIONS: Write a note on the packing slip provided with the items and send it back to the address above. Once we receive the item(s) your order will be processed immediately.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Items returned are the responsibility of the buyer until received by Mountain Alpha.
Any question, never hesitate to contact us sales@mountainalpha.com
We do not allow returns to be processed 30 days after delivery.
REFUNDS:
Due to the limited number of items on some of the designs, all items, once sold and delivered will not be available for a refund. We are more than happy however to exchange that item or issue store credit as outlined above. Shipping and handling fees are separate charges.